Property management in Hamburg

Our service promise

What we promise is here in black and white. From taking over your building to letting a vacant unit: these services are part of our standard work.

Before we begin: taking over your building

We check that all building and tenancy documents are complete.
We review your insurance policies to see whether they are current and appropriate.
We review every tenancy agreement and set reminders for possible adjustments.
We digitise your documents so that nothing is lost in future.
We get to know the building service companies and tradespeople already working for your building.
We set up the accounts, contact your bank and connect the accounts digitally.

We walk through your building in several stages until we really know it.
We meet the people on site: the caretaker, cleaners and other contacts.
We introduce ourselves to your tenants in person and, if you wish, hold a dedicated management consultation hour.
We record all recurring processes in the building.
If you wish, we prepare initial suggestions for improvements.

We are personally available to your tenants, tradespeople and service providers on site.
We keep your building’s accounts up to date, including arrears management.
We prepare service charge statements in accordance with legal requirements.
You receive a quarterly or monthly statement with supporting documents, fully digital if you wish.
We visit your building regularly, carry out checks and meet tradespeople on site.
In emergencies, our office can also be reached outside normal office hours.
Every contact and action is documented in our management system.
Internal cover is arranged for holidays and illness. Your building always has a contact person.
We hold regular meetings for owners and communities of heirs, digitally if you wish.
If you wish, we maintain a technical record of all structural changes to your building.

We inspect the flat in person with the tenant and the responsible tradesperson.
We assess the damage and agree on the right solution together.
Depending on the scope, we consult you, obtain comparable quotations or commission the work directly.
We inspect the completed work, involving an expert if needed.
Every repair is documented in full.

We discuss in detail what work is needed and what you want for your building.
If you wish, we put you in touch with an architecture practice for further planning.
We divide the renovation into sensible stages.
The architect plans the work and prepares the building permit application.
We keep residents informed throughout construction, through circulars and direct conversations.
We attend regular site meetings, digitally if you wish.
When the work is complete, we assess possible rent adjustments and implement them.

We inspect the vacant unit and take new photographs.
We discuss with the departing tenant how best to present the rooms for viewings.
We prepare a high-quality brochure and digitise the floor plan, energy certificate and all other documents.
If you wish, we stage the unit in full or in part.
We publish the offer on ImmoScout24, Immowelt and other suitable portals.
We make an initial selection from the enquiries and conduct the viewings ourselves.
We check documents and creditworthiness carefully and meet every applicant in person.
We prepare the tenancy agreement and handle the return and handover of the unit.

This is our standard. We will discuss what else your building needs with you personally.